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	<title>Guneus &#187; Customer Service Management</title>
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	<link>http://www.guneus.com</link>
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	<pubDate>Wed, 01 Oct 2008 02:06:06 +0000</pubDate>
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			<item>
		<title>Customer Care</title>
		<link>http://www.guneus.com/customer-care.html</link>
		<comments>http://www.guneus.com/customer-care.html#comments</comments>
		<pubDate>Tue, 30 Sep 2008 17:47:02 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service Management]]></category>

		<guid isPermaLink="false">http://www.guneus.com/customer-care.html</guid>
		<description><![CDATA[How often do you ask yourself these questions about your customer care strategy?
* Do your customers feel important?
* Do your customers feel that you are interested in them and what they want and need?
* How do you show that you value them?
* Do you tell them what&#8217;s in it for them, how they will benefit [...]]]></description>
		<wfw:commentRss>http://www.guneus.com/customer-care.html/feed</wfw:commentRss>
		</item>
		<item>
		<title>How to Succeed in Business Without Compromising Your Integrity</title>
		<link>http://www.guneus.com/how-to-succeed-in-business-without-compromising-your-integrity.html</link>
		<comments>http://www.guneus.com/how-to-succeed-in-business-without-compromising-your-integrity.html#comments</comments>
		<pubDate>Tue, 30 Sep 2008 06:32:02 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service Management]]></category>

		<guid isPermaLink="false">http://www.guneus.com/how-to-succeed-in-business-without-compromising-your-integrity.html</guid>
		<description><![CDATA[I spent some twenty years in the corporate world, for much of it I was not particularly interested in spirituality. It was a world where profits reigned supreme, often with little respect for the rest of society.
It took a while for change to happen in Australia, but led by Ralph Nader in the USA, consumers [...]]]></description>
		<wfw:commentRss>http://www.guneus.com/how-to-succeed-in-business-without-compromising-your-integrity.html/feed</wfw:commentRss>
		</item>
		<item>
		<title>From Disgruntled to Champion - How to Turn an Unhappy Client Into Your Best Customer</title>
		<link>http://www.guneus.com/from-disgruntled-to-champion-how-to-turn-an-unhappy-client-into-your-best-customer.html</link>
		<comments>http://www.guneus.com/from-disgruntled-to-champion-how-to-turn-an-unhappy-client-into-your-best-customer.html#comments</comments>
		<pubDate>Tue, 30 Sep 2008 01:52:03 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service Management]]></category>

		<guid isPermaLink="false">http://www.guneus.com/from-disgruntled-to-champion-how-to-turn-an-unhappy-client-into-your-best-customer.html</guid>
		<description><![CDATA[Its a salespersons worst nightmare- the phone call that comes in from a disgruntled customer.  Not only does it create extra work for you, but it cuts into your valuable selling time.  But believe it or not, this is actually a tremendous sales opportunity and a chance for you to become a hero. [...]]]></description>
		<wfw:commentRss>http://www.guneus.com/from-disgruntled-to-champion-how-to-turn-an-unhappy-client-into-your-best-customer.html/feed</wfw:commentRss>
		</item>
		<item>
		<title>Business Coaching Tips - Customer Satisfaction Improvement Plan</title>
		<link>http://www.guneus.com/business-coaching-tips-customer-satisfaction-improvement-plan.html</link>
		<comments>http://www.guneus.com/business-coaching-tips-customer-satisfaction-improvement-plan.html#comments</comments>
		<pubDate>Mon, 29 Sep 2008 23:52:01 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service Management]]></category>

		<guid isPermaLink="false">http://www.guneus.com/business-coaching-tips-customer-satisfaction-improvement-plan.html</guid>
		<description><![CDATA[Pro-active Strategies
Actively look at implementing some of these proactive strategies

Supplying better quality goods or over-servicing
Ensuring speedy delivery. If a customer orders today by direct mail, they are always impressed if the goods are there the next day. This sets the tone for the entire organization
Offering after sales discounts
Realigning product development to customer needs. This could [...]]]></description>
		<wfw:commentRss>http://www.guneus.com/business-coaching-tips-customer-satisfaction-improvement-plan.html/feed</wfw:commentRss>
		</item>
		<item>
		<title>Get Customers to Stop Calling You&#8211;12 Easy Ways to Save Money with Online Customer Support</title>
		<link>http://www.guneus.com/get-customers-to-stop-calling-you-12-easy-ways-to-save-money-with-online-customer-support.html</link>
		<comments>http://www.guneus.com/get-customers-to-stop-calling-you-12-easy-ways-to-save-money-with-online-customer-support.html#comments</comments>
		<pubDate>Mon, 29 Sep 2008 23:37:09 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service Management]]></category>

		<guid isPermaLink="false">http://www.guneus.com/get-customers-to-stop-calling-you-12-easy-ways-to-save-money-with-online-customer-support.html</guid>
		<description><![CDATA[Despite rumors to the contrary, the Web is not dead.  More people are using it,
 they have faster bandwidth, and in many cases Net-time is taking over TV-
 time.  It&#8217;s no wonder more users are turning to the Net for help, rather than the
 telephone.  So why not take advantage by offering [...]]]></description>
		<wfw:commentRss>http://www.guneus.com/get-customers-to-stop-calling-you-12-easy-ways-to-save-money-with-online-customer-support.html/feed</wfw:commentRss>
		</item>
		<item>
		<title>Commands &#38; Demands Are Guaranteed to Upset Customers</title>
		<link>http://www.guneus.com/commands-demands-are-guaranteed-to-upset-customers.html</link>
		<comments>http://www.guneus.com/commands-demands-are-guaranteed-to-upset-customers.html#comments</comments>
		<pubDate>Sun, 28 Sep 2008 02:27:03 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service Management]]></category>

		<guid isPermaLink="false">http://www.guneus.com/commands-demands-are-guaranteed-to-upset-customers.html</guid>
		<description><![CDATA[I like writing my customer service tales when theyre hot, current, and theyre uppermost in mind.
This is one of those stories.
Yesterday, I was returning from an international trip, starting the second leg of the way home.
Already, I had been in the air about 10 hours, and it took another hour to clear customs and to [...]]]></description>
		<wfw:commentRss>http://www.guneus.com/commands-demands-are-guaranteed-to-upset-customers.html/feed</wfw:commentRss>
		</item>
		<item>
		<title>Putting The Serve Back Into Customer Service</title>
		<link>http://www.guneus.com/putting-the-serve-back-into-customer-service.html</link>
		<comments>http://www.guneus.com/putting-the-serve-back-into-customer-service.html#comments</comments>
		<pubDate>Tue, 23 Sep 2008 23:41:57 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service Management]]></category>

		<guid isPermaLink="false">http://www.guneus.com/putting-the-serve-back-into-customer-service.html</guid>
		<description><![CDATA[Good service is easy to spot and hard-to-find. Mediocre service
 occasionally stands out but only because it&#8217;s the cream-of-the-crap.
Last week I had the opportunity to speak at the Lumbermen&#8217;s
 Merchandising Corp. annual sales meeting in Dallas. The meetings were held at the Dallas Convention Center and the hotel we stayed at was the Hyatt Regency [...]]]></description>
		<wfw:commentRss>http://www.guneus.com/putting-the-serve-back-into-customer-service.html/feed</wfw:commentRss>
		</item>
		<item>
		<title>A Guide For Customer Service Training Tools</title>
		<link>http://www.guneus.com/a-guide-for-customer-service-training-tools.html</link>
		<comments>http://www.guneus.com/a-guide-for-customer-service-training-tools.html#comments</comments>
		<pubDate>Tue, 23 Sep 2008 19:46:58 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service Management]]></category>

		<guid isPermaLink="false">http://www.guneus.com/a-guide-for-customer-service-training-tools.html</guid>
		<description><![CDATA[Lets face it, good customer service can make or break a company. Even if the product is top-notch, if the sales representatives dont have great customer service skills, it doesnt matter. Customer service should be a number one priority to any business.
But how do you train sales staff to be good at customer service? Customer [...]]]></description>
		<wfw:commentRss>http://www.guneus.com/a-guide-for-customer-service-training-tools.html/feed</wfw:commentRss>
		</item>
		<item>
		<title>The Truth About Really Great Customer Service</title>
		<link>http://www.guneus.com/the-truth-about-really-great-customer-service.html</link>
		<comments>http://www.guneus.com/the-truth-about-really-great-customer-service.html#comments</comments>
		<pubDate>Tue, 23 Sep 2008 06:12:04 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service Management]]></category>

		<guid isPermaLink="false">http://www.guneus.com/the-truth-about-really-great-customer-service.html</guid>
		<description><![CDATA[When was the last time you had really great customer
 service? Perhaps it was when you bought something in a
 store, checked in at a hotel or the airport or even made an
 enquiry over the phone.
When I ask this question of participants on my seminars,
 people respond with all sorts of great customer service
 [...]]]></description>
		<wfw:commentRss>http://www.guneus.com/the-truth-about-really-great-customer-service.html/feed</wfw:commentRss>
		</item>
		<item>
		<title>Transactional Analysis And It&#8217;s Effect On Our Customer Interactions</title>
		<link>http://www.guneus.com/transactional-analysis-and-its-effect-on-our-customer-interactions.html</link>
		<comments>http://www.guneus.com/transactional-analysis-and-its-effect-on-our-customer-interactions.html#comments</comments>
		<pubDate>Mon, 22 Sep 2008 19:12:04 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service Management]]></category>

		<guid isPermaLink="false">http://www.guneus.com/transactional-analysis-and-its-effect-on-our-customer-interactions.html</guid>
		<description><![CDATA[Much of our communication is unconscious. We dont actively decide what quantity of eye contact we should use or consider the impact of our words on other people and the consequences.
When you watch someones facial expression change or sense a shift in mood it becomes obvious that there has been a deep reaction to the [...]]]></description>
		<wfw:commentRss>http://www.guneus.com/transactional-analysis-and-its-effect-on-our-customer-interactions.html/feed</wfw:commentRss>
		</item>
		<item>
		<title>Changing the Image of Drive-thru Service</title>
		<link>http://www.guneus.com/changing-the-image-of-drive-thru-service.html</link>
		<comments>http://www.guneus.com/changing-the-image-of-drive-thru-service.html#comments</comments>
		<pubDate>Sun, 21 Sep 2008 14:22:07 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service Management]]></category>

		<guid isPermaLink="false">http://www.guneus.com/changing-the-image-of-drive-thru-service.html</guid>
		<description><![CDATA[It&#8217;s a common scene in the drive-thru of a fast food restaurant. A guest pulls to the window, pays for the meal and then opens the bag  opening and closing wrappers and boxes to make sure the order is correct. The process is considered an inconvenient but necessary step for guests. For operators, it [...]]]></description>
		<wfw:commentRss>http://www.guneus.com/changing-the-image-of-drive-thru-service.html/feed</wfw:commentRss>
		</item>
		<item>
		<title>Do Your Customers Know Who You Are?</title>
		<link>http://www.guneus.com/do-your-customers-know-who-you-are.html</link>
		<comments>http://www.guneus.com/do-your-customers-know-who-you-are.html#comments</comments>
		<pubDate>Sun, 21 Sep 2008 06:47:05 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service Management]]></category>

		<guid isPermaLink="false">http://www.guneus.com/do-your-customers-know-who-you-are.html</guid>
		<description><![CDATA[Over the past ten months or so, since the launch of our website, I have written nearly 200 articles on a variety of subjects. Most have been related to business, advertising and marketing which are what we specialize in. On occasion you may have seen me write about my experiences with another product, a service [...]]]></description>
		<wfw:commentRss>http://www.guneus.com/do-your-customers-know-who-you-are.html/feed</wfw:commentRss>
		</item>
		<item>
		<title>How To Boost Your Bottom Line With Two Little Words</title>
		<link>http://www.guneus.com/how-to-boost-your-bottom-line-with-two-little-words.html</link>
		<comments>http://www.guneus.com/how-to-boost-your-bottom-line-with-two-little-words.html#comments</comments>
		<pubDate>Sun, 21 Sep 2008 03:03:20 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service Management]]></category>

		<guid isPermaLink="false">http://www.guneus.com/how-to-boost-your-bottom-line-with-two-little-words.html</guid>
		<description><![CDATA[I hate to sound like one of those cheesy get-rich-quick commercials, but this week I am going to let you in on a little secret that is so powerful that it will immediately change the way you do business.
In fact, this little secret is so powerful that you will be amazed at its immediate effect [...]]]></description>
		<wfw:commentRss>http://www.guneus.com/how-to-boost-your-bottom-line-with-two-little-words.html/feed</wfw:commentRss>
		</item>
		<item>
		<title>Using Applied Science To Prevent Loss of Customers and Profits</title>
		<link>http://www.guneus.com/using-applied-science-to-prevent-loss-of-customers-and-profits.html</link>
		<comments>http://www.guneus.com/using-applied-science-to-prevent-loss-of-customers-and-profits.html#comments</comments>
		<pubDate>Sat, 20 Sep 2008 23:07:12 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service Management]]></category>

		<guid isPermaLink="false">http://www.guneus.com/using-applied-science-to-prevent-loss-of-customers-and-profits.html</guid>
		<description><![CDATA[Each customer is an investment and represents hours of marketing efforts and expenditures. Each customer lost represents an investment that is no longer reaping dividends. Having customers, not merely acquiring customers, is crucial for business success. In an article in the Journal of Marketing Research titled &#8220;Defensive Marketing Strategy by Customer Complaint Management: A Theoretical [...]]]></description>
		<wfw:commentRss>http://www.guneus.com/using-applied-science-to-prevent-loss-of-customers-and-profits.html/feed</wfw:commentRss>
		</item>
		<item>
		<title>Turning Customer Mistakes Into Raving Fans</title>
		<link>http://www.guneus.com/turning-customer-mistakes-into-raving-fans.html</link>
		<comments>http://www.guneus.com/turning-customer-mistakes-into-raving-fans.html#comments</comments>
		<pubDate>Sat, 20 Sep 2008 04:57:00 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service Management]]></category>

		<guid isPermaLink="false">http://www.guneus.com/turning-customer-mistakes-into-raving-fans.html</guid>
		<description><![CDATA[When you make a mistake with a customer, should you write them off as lost &#8212; never to return again?
Nope. There have been numerous studies which show that a customer who has had a problem and gotten it resolved in a timely manner and to their satisfaction is a more loyal customer than one who [...]]]></description>
		<wfw:commentRss>http://www.guneus.com/turning-customer-mistakes-into-raving-fans.html/feed</wfw:commentRss>
		</item>
		<item>
		<title>What Ever Happened to Customer Service?</title>
		<link>http://www.guneus.com/what-ever-happened-to-customer-service.html</link>
		<comments>http://www.guneus.com/what-ever-happened-to-customer-service.html#comments</comments>
		<pubDate>Fri, 19 Sep 2008 06:22:04 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service Management]]></category>

		<guid isPermaLink="false">http://www.guneus.com/what-ever-happened-to-customer-service.html</guid>
		<description><![CDATA[In my humble opinion, the number one issue a company should be paying attention to is customer service.  But it seems more and more that getting the sale is taking priority over making the customer happy.  Below are several examples of poor service  how would your company handled each of these circumstances?
I [...]]]></description>
		<wfw:commentRss>http://www.guneus.com/what-ever-happened-to-customer-service.html/feed</wfw:commentRss>
		</item>
		<item>
		<title>Winning and Losing in the Pit Stop</title>
		<link>http://www.guneus.com/winning-and-losing-in-the-pit-stop.html</link>
		<comments>http://www.guneus.com/winning-and-losing-in-the-pit-stop.html#comments</comments>
		<pubDate>Thu, 18 Sep 2008 18:47:08 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service Management]]></category>

		<guid isPermaLink="false">http://www.guneus.com/winning-and-losing-in-the-pit-stop.html</guid>
		<description><![CDATA[Frontline service providers are key drivers in great service organizations. But dont forget the power of the back-end to win or lose the race!
In every insurance company youll find actuaries, policy administrators, IT professionals and clerical support staff. These folks have little contact with external customers, but they can certainly set the mood and the [...]]]></description>
		<wfw:commentRss>http://www.guneus.com/winning-and-losing-in-the-pit-stop.html/feed</wfw:commentRss>
		</item>
		<item>
		<title>Cellular Retailers Must Greet Customers within 30 Seconds - Study</title>
		<link>http://www.guneus.com/cellular-retailers-must-greet-customers-within-30-seconds-study.html</link>
		<comments>http://www.guneus.com/cellular-retailers-must-greet-customers-within-30-seconds-study.html#comments</comments>
		<pubDate>Thu, 18 Sep 2008 18:27:04 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service Management]]></category>

		<guid isPermaLink="false">http://www.guneus.com/cellular-retailers-must-greet-customers-within-30-seconds-study.html</guid>
		<description><![CDATA[A simple hello can go a long way in wireless retail, but a recent J.D. Power and Associates customer satisfaction study makes a startling case for the conventional in-store greeting. The study found that overall customer satisfaction declines considerably if customers wait time (the time before customers are greeted upon entry) exceeds 30 seconds.
This finding [...]]]></description>
		<wfw:commentRss>http://www.guneus.com/cellular-retailers-must-greet-customers-within-30-seconds-study.html/feed</wfw:commentRss>
		</item>
		<item>
		<title>Customers Expect More</title>
		<link>http://www.guneus.com/customers-expect-more.html</link>
		<comments>http://www.guneus.com/customers-expect-more.html#comments</comments>
		<pubDate>Wed, 17 Sep 2008 18:32:03 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service Management]]></category>

		<guid isPermaLink="false">http://www.guneus.com/customers-expect-more.html</guid>
		<description><![CDATA[What makes a successful salesperson?
Ive often asked that question at seminars, and the answers have been all over the ball park.
Youve got to have the right product, some say.
It helps. But weve all known salespeople who went broke trying to move superb products and others who could make fortunes selling ice cream on an iceberg. [...]]]></description>
		<wfw:commentRss>http://www.guneus.com/customers-expect-more.html/feed</wfw:commentRss>
		</item>
		<item>
		<title>Getting More from Your Clients Using CRM Strategies</title>
		<link>http://www.guneus.com/getting-more-from-your-clients-using-crm-strategies.html</link>
		<comments>http://www.guneus.com/getting-more-from-your-clients-using-crm-strategies.html#comments</comments>
		<pubDate>Tue, 16 Sep 2008 21:42:04 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service Management]]></category>

		<guid isPermaLink="false">http://www.guneus.com/getting-more-from-your-clients-using-crm-strategies.html</guid>
		<description><![CDATA[Combustible Combination
When it comes time to develop a business plan for the next year, companies analyze and measure a number of performance indicators from their previous fourth quarter. While this complex process is important, often times the truly relevant information is overlooked. As a result, the time spent mulling over everything from budgeting to corporate [...]]]></description>
		<wfw:commentRss>http://www.guneus.com/getting-more-from-your-clients-using-crm-strategies.html/feed</wfw:commentRss>
		</item>
		<item>
		<title>Slow Paying Customers Can Cause Huge Cashflow Problems</title>
		<link>http://www.guneus.com/slow-paying-customers-can-cause-huge-cashflow-problems.html</link>
		<comments>http://www.guneus.com/slow-paying-customers-can-cause-huge-cashflow-problems.html#comments</comments>
		<pubDate>Tue, 16 Sep 2008 21:32:01 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service Management]]></category>

		<guid isPermaLink="false">http://www.guneus.com/slow-paying-customers-can-cause-huge-cashflow-problems.html</guid>
		<description><![CDATA[One of the most common business problems is when you&#8217;ve done the work, but people are being slow to pay you. You can get behind with bills and be short of money to invest in your business. Understandably, this is an annoying situation. However, there are a few ways to improve the speed at which [...]]]></description>
		<wfw:commentRss>http://www.guneus.com/slow-paying-customers-can-cause-huge-cashflow-problems.html/feed</wfw:commentRss>
		</item>
		<item>
		<title>Can You Please Transfer this Call?</title>
		<link>http://www.guneus.com/can-you-please-transfer-this-call.html</link>
		<comments>http://www.guneus.com/can-you-please-transfer-this-call.html#comments</comments>
		<pubDate>Tue, 16 Sep 2008 20:07:03 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service Management]]></category>

		<guid isPermaLink="false">http://www.guneus.com/can-you-please-transfer-this-call.html</guid>
		<description><![CDATA[Like so many other people these days, I like to pay bills on the phone whenever possible. It&#8217;s usually quick and easy and big companies have well-structured telephone networks ready to take your money the moment you give Credit Card details.
Recently, it was time to renew my automobile insurance and I phoned the company to [...]]]></description>
		<wfw:commentRss>http://www.guneus.com/can-you-please-transfer-this-call.html/feed</wfw:commentRss>
		</item>
		<item>
		<title>Know How To Care For Your Customers</title>
		<link>http://www.guneus.com/know-how-to-care-for-your-customers.html</link>
		<comments>http://www.guneus.com/know-how-to-care-for-your-customers.html#comments</comments>
		<pubDate>Tue, 16 Sep 2008 08:26:59 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service Management]]></category>

		<guid isPermaLink="false">http://www.guneus.com/know-how-to-care-for-your-customers.html</guid>
		<description><![CDATA[Do you know how to help someone who is choking in your restaurant? It is amazing how many people own and operate a very successful business that serves food yet they aren&#8217;t trained in this area. It only takes a second for this type of incident to take place in such a business. Don&#8217;t wait [...]]]></description>
		<wfw:commentRss>http://www.guneus.com/know-how-to-care-for-your-customers.html/feed</wfw:commentRss>
		</item>
		<item>
		<title>A Lesson From the Logman</title>
		<link>http://www.guneus.com/a-lesson-from-the-logman.html</link>
		<comments>http://www.guneus.com/a-lesson-from-the-logman.html#comments</comments>
		<pubDate>Sun, 14 Sep 2008 22:02:01 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service Management]]></category>

		<guid isPermaLink="false">http://www.guneus.com/a-lesson-from-the-logman.html</guid>
		<description><![CDATA[Christmas 2006
A lesson in customer relations from the logman
If you&#8217;re giving great value let the customer try the market.
The customer is not always right.
Those who know my interests know how I love to study business situations. Today from an un-expected source there was a great example of good customer relations and business practice.
With the holiday [...]]]></description>
		<wfw:commentRss>http://www.guneus.com/a-lesson-from-the-logman.html/feed</wfw:commentRss>
		</item>
		<item>
		<title>Customer Loyalty - Does It Work? - 7 Steps To Client Retention</title>
		<link>http://www.guneus.com/customer-loyalty-does-it-work-7-steps-to-client-retention.html</link>
		<comments>http://www.guneus.com/customer-loyalty-does-it-work-7-steps-to-client-retention.html#comments</comments>
		<pubDate>Sun, 14 Sep 2008 19:57:02 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service Management]]></category>

		<guid isPermaLink="false">http://www.guneus.com/customer-loyalty-does-it-work-7-steps-to-client-retention.html</guid>
		<description><![CDATA[A recent survey from The Conference Board denotes that one of the greatest challenges a CEO faces is customer retention. Other issues are just as imperative, however client retention is included in the top five. Today&#8217;s client seeks loyalty and satisfaction; numerous surveys agree and illustrate angst amongst clients to receive satisfaction.
The best method to [...]]]></description>
		<wfw:commentRss>http://www.guneus.com/customer-loyalty-does-it-work-7-steps-to-client-retention.html/feed</wfw:commentRss>
		</item>
		<item>
		<title>A Primer on Providing Professional Customer Service</title>
		<link>http://www.guneus.com/a-primer-on-providing-professional-customer-service.html</link>
		<comments>http://www.guneus.com/a-primer-on-providing-professional-customer-service.html#comments</comments>
		<pubDate>Sun, 14 Sep 2008 18:02:03 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service Management]]></category>

		<guid isPermaLink="false">http://www.guneus.com/a-primer-on-providing-professional-customer-service.html</guid>
		<description><![CDATA[In an increasingly competitive market, the difference between you and your competitors often boils down to one crucial factor - customer service. The reality is that it has been proven time and time again that a company&#8217;s success often hinges on how customers view the service provided.  While it&#8217;s certainly helpful to utilize technology [...]]]></description>
		<wfw:commentRss>http://www.guneus.com/a-primer-on-providing-professional-customer-service.html/feed</wfw:commentRss>
		</item>
		<item>
		<title>&#34;Value Added&#34; - That Little Extra Something Makes The Difference</title>
		<link>http://www.guneus.com/value-added-that-little-extra-something-makes-the-difference.html</link>
		<comments>http://www.guneus.com/value-added-that-little-extra-something-makes-the-difference.html#comments</comments>
		<pubDate>Sun, 14 Sep 2008 10:57:04 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service Management]]></category>

		<guid isPermaLink="false">http://www.guneus.com/value-added-that-little-extra-something-makes-the-difference.html</guid>
		<description><![CDATA[What do you sell?
Are you the only onewho sells it?
Why should I buy it from you instead of from someone else?
Seriously&#8230; what makes people buy from you instead of buying the identical item from someone else? All things being equal, the answer is price&#8230; and when you compete on price no one wins.
Let&#8217;s say you [...]]]></description>
		<wfw:commentRss>http://www.guneus.com/value-added-that-little-extra-something-makes-the-difference.html/feed</wfw:commentRss>
		</item>
		<item>
		<title>What is Customer Service?</title>
		<link>http://www.guneus.com/what-is-customer-service.html</link>
		<comments>http://www.guneus.com/what-is-customer-service.html#comments</comments>
		<pubDate>Sun, 14 Sep 2008 03:37:00 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service Management]]></category>

		<guid isPermaLink="false">http://www.guneus.com/what-is-customer-service.html</guid>
		<description><![CDATA[Customer service is not customer satisfaction as reported by customer satisfaction surveys. Customer service, like a brand, is what the customer perceives and remembers of the service they received.
What a customer perceives is the service they receive is not necessarily the service they actually receive.
Several published studies reveal that the mood of the customer has [...]]]></description>
		<wfw:commentRss>http://www.guneus.com/what-is-customer-service.html/feed</wfw:commentRss>
		</item>
		<item>
		<title>What&#8217;s Love Got To Do With It?</title>
		<link>http://www.guneus.com/whats-love-got-to-do-with-it.html</link>
		<comments>http://www.guneus.com/whats-love-got-to-do-with-it.html#comments</comments>
		<pubDate>Sun, 14 Sep 2008 03:22:01 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service Management]]></category>

		<guid isPermaLink="false">http://www.guneus.com/whats-love-got-to-do-with-it.html</guid>
		<description><![CDATA[Customer Loyalty, we all want it. Dont we?
Some people say its dead - they say that customers are fickle, that they dont want loyalty, that they just want the lowest price and the fastest way to get it. Some say that customers have changed and that the pursuit of loyalty is foolish, since its the [...]]]></description>
		<wfw:commentRss>http://www.guneus.com/whats-love-got-to-do-with-it.html/feed</wfw:commentRss>
		</item>
		<item>
		<title>Customers Aren&#8217;t Angry - They&#8217;re Afraid!</title>
		<link>http://www.guneus.com/customers-arent-angry-theyre-afraid.html</link>
		<comments>http://www.guneus.com/customers-arent-angry-theyre-afraid.html#comments</comments>
		<pubDate>Sat, 13 Sep 2008 20:57:02 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service Management]]></category>

		<guid isPermaLink="false">http://www.guneus.com/customers-arent-angry-theyre-afraid.html</guid>
		<description><![CDATA[A tremendous amount of time, money, and energy is invested in corporate America teaching customer service reps and other associates how to avoid, reduce, and remedy conflicts with customers.
Examine the classes offered by giants in the training industry, and youll always seem to find something pertaining to Dealing With Conflict &#038; Difficult Customers.
Its an appealing [...]]]></description>
		<wfw:commentRss>http://www.guneus.com/customers-arent-angry-theyre-afraid.html/feed</wfw:commentRss>
		</item>
		<item>
		<title>Using Entertainment to Create Great Customer Appreciation Events</title>
		<link>http://www.guneus.com/using-entertainment-to-create-great-customer-appreciation-events.html</link>
		<comments>http://www.guneus.com/using-entertainment-to-create-great-customer-appreciation-events.html#comments</comments>
		<pubDate>Fri, 12 Sep 2008 14:31:58 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service Management]]></category>

		<guid isPermaLink="false">http://www.guneus.com/using-entertainment-to-create-great-customer-appreciation-events.html</guid>
		<description><![CDATA[What&#8217;s the most valuable asset of any business? No, it&#8217;s not the product or service you provide&#8230; it&#8217;s your customers or clients.  And there&#8217;s almost nothing as beneficial to your long term business success as finding effective ways to make your customers feel
important, valued, and appreciated.
And of course, in terms of developing new customers, [...]]]></description>
		<wfw:commentRss>http://www.guneus.com/using-entertainment-to-create-great-customer-appreciation-events.html/feed</wfw:commentRss>
		</item>
		<item>
		<title>What Every Manager Should Know About How to Prevent Customer Service Conflicts</title>
		<link>http://www.guneus.com/what-every-manager-should-know-about-how-to-prevent-customer-service-conflicts.html</link>
		<comments>http://www.guneus.com/what-every-manager-should-know-about-how-to-prevent-customer-service-conflicts.html#comments</comments>
		<pubDate>Fri, 12 Sep 2008 03:07:07 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service Management]]></category>

		<guid isPermaLink="false">http://www.guneus.com/what-every-manager-should-know-about-how-to-prevent-customer-service-conflicts.html</guid>
		<description><![CDATA[There are five techniques that have been proven to be effective in resolving, minimizing, and preventing conflicts. And by conflicts I am referring to any of the following that may take place between two or more people: misunderstanding, miscommunications, arguments, disagreements, mixed messages, fighting, etc.
A. Active Listening: Use this approach when you want to let [...]]]></description>
		<wfw:commentRss>http://www.guneus.com/what-every-manager-should-know-about-how-to-prevent-customer-service-conflicts.html/feed</wfw:commentRss>
		</item>
		<item>
		<title>The Language We Speak Here Is &#34;Customer Service&#34;</title>
		<link>http://www.guneus.com/the-language-we-speak-here-is-customer-service.html</link>
		<comments>http://www.guneus.com/the-language-we-speak-here-is-customer-service.html#comments</comments>
		<pubDate>Thu, 11 Sep 2008 21:42:15 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service Management]]></category>

		<guid isPermaLink="false">http://www.guneus.com/the-language-we-speak-here-is-customer-service.html</guid>
		<description><![CDATA[I walked into a restaurant, the type with crisp white tablecloths and napkins, and along with the menu the waiter brought the wine list.
Not seeing anything special or even tasty, I asked: Whats the House wine?
These are our wines, he replied, pointing to the wine list in my hands.
I know, but do you have a [...]]]></description>
		<wfw:commentRss>http://www.guneus.com/the-language-we-speak-here-is-customer-service.html/feed</wfw:commentRss>
		</item>
		<item>
		<title>Is the Customer Always Right</title>
		<link>http://www.guneus.com/is-the-customer-always-right.html</link>
		<comments>http://www.guneus.com/is-the-customer-always-right.html#comments</comments>
		<pubDate>Thu, 11 Sep 2008 20:27:05 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service Management]]></category>

		<guid isPermaLink="false">http://www.guneus.com/is-the-customer-always-right.html</guid>
		<description><![CDATA[We are the operators of a small holiday apartment business, in Perth, Western Australia, advertising only on the internet. We  are constantly amazed by the things people will say to try to get a reduction in rates, or a refund.
It seems that some people think that by demanding, complaining or being plain obnoxious we [...]]]></description>
		<wfw:commentRss>http://www.guneus.com/is-the-customer-always-right.html/feed</wfw:commentRss>
		</item>
		<item>
		<title>Your Existing Clients - How a Few Clicks &#38; Good Response Time Will Save You!</title>
		<link>http://www.guneus.com/your-existing-clients-how-a-few-clicks-good-response-time-will-save-you.html</link>
		<comments>http://www.guneus.com/your-existing-clients-how-a-few-clicks-good-response-time-will-save-you.html#comments</comments>
		<pubDate>Wed, 10 Sep 2008 12:32:03 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service Management]]></category>

		<guid isPermaLink="false">http://www.guneus.com/your-existing-clients-how-a-few-clicks-good-response-time-will-save-you.html</guid>
		<description><![CDATA[As you develop your company you will start to pick up clients online. This is when you will start seeing the rewards of your efforts but also when you will start to learn the lessons that will shape your company and its success down the line. This article is to show you how a few [...]]]></description>
		<wfw:commentRss>http://www.guneus.com/your-existing-clients-how-a-few-clicks-good-response-time-will-save-you.html/feed</wfw:commentRss>
		</item>
		<item>
		<title>Customer Service - How to Have Happy Customers</title>
		<link>http://www.guneus.com/customer-service-how-to-have-happy-customers.html</link>
		<comments>http://www.guneus.com/customer-service-how-to-have-happy-customers.html#comments</comments>
		<pubDate>Wed, 10 Sep 2008 11:02:09 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service Management]]></category>

		<guid isPermaLink="false">http://www.guneus.com/customer-service-how-to-have-happy-customers.html</guid>
		<description><![CDATA[Happy customers are the lifeblood of every successful business.  The secret to getting and keeping such customers is to have an H.C.A.P involving both customers and retail sales team members.  This Plan can work for you.  It&#8217;s well worth a three month trial in your business.
Have Staff Treat Customers as Though They [...]]]></description>
		<wfw:commentRss>http://www.guneus.com/customer-service-how-to-have-happy-customers.html/feed</wfw:commentRss>
		</item>
		<item>
		<title>Customer Service is Not a Department</title>
		<link>http://www.guneus.com/customer-service-is-not-a-department.html</link>
		<comments>http://www.guneus.com/customer-service-is-not-a-department.html#comments</comments>
		<pubDate>Tue, 09 Sep 2008 12:12:04 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service Management]]></category>

		<guid isPermaLink="false">http://www.guneus.com/customer-service-is-not-a-department.html</guid>
		<description><![CDATA[The only reason your company exists is to solve problems for customers.
 If you do not do this well the customers go away and your company
 ceases to exist.  I have often marveled at how huge corporations place
 minimum wage employees in their customer service department and then
 wonder why their sales have gone [...]]]></description>
		<wfw:commentRss>http://www.guneus.com/customer-service-is-not-a-department.html/feed</wfw:commentRss>
		</item>
		<item>
		<title>What&#8217;s The Customer Service Buzz About Your Business?</title>
		<link>http://www.guneus.com/whats-the-customer-service-buzz-about-your-business.html</link>
		<comments>http://www.guneus.com/whats-the-customer-service-buzz-about-your-business.html#comments</comments>
		<pubDate>Tue, 09 Sep 2008 09:31:59 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service Management]]></category>

		<guid isPermaLink="false">http://www.guneus.com/whats-the-customer-service-buzz-about-your-business.html</guid>
		<description><![CDATA[If you&#8217;re a regular reader of my column you know that my number one pet peeve is bad customer service.   Nothing chaps my backside more than paying hard-earned money for a product or service only to have the provider of said product or service become apathetic, obnoxious or just downright rude after the [...]]]></description>
		<wfw:commentRss>http://www.guneus.com/whats-the-customer-service-buzz-about-your-business.html/feed</wfw:commentRss>
		</item>
		<item>
		<title>The Holidays Are Here</title>
		<link>http://www.guneus.com/the-holidays-are-here.html</link>
		<comments>http://www.guneus.com/the-holidays-are-here.html#comments</comments>
		<pubDate>Sun, 07 Sep 2008 23:52:00 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service Management]]></category>

		<guid isPermaLink="false">http://www.guneus.com/the-holidays-are-here.html</guid>
		<description><![CDATA[I use a credit card for many business purchases. Since I travel a lot, this means quite a bit of money is charged throughout the year.
Therefore, I was pleased when my bank had a local hotel deliver a basket of goodies to our home during the holidays.
The card attached thanked us for our support, and [...]]]></description>
		<wfw:commentRss>http://www.guneus.com/the-holidays-are-here.html/feed</wfw:commentRss>
		</item>
		<item>
		<title>How To Build Stellar Client Relationships</title>
		<link>http://www.guneus.com/how-to-build-stellar-client-relationships.html</link>
		<comments>http://www.guneus.com/how-to-build-stellar-client-relationships.html#comments</comments>
		<pubDate>Sun, 07 Sep 2008 23:32:01 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service Management]]></category>

		<guid isPermaLink="false">http://www.guneus.com/how-to-build-stellar-client-relationships.html</guid>
		<description><![CDATA[Your opportunity to build a stellar client relationship starts with managing the gap between your perception of how things are going and your client&#8217;s.
Begin the process here . . .
&#8211;Know who your ideal client is.
Minimize problems from the get-go by targeting clients you want to work with and clients you would enjoy and have fun [...]]]></description>
		<wfw:commentRss>http://www.guneus.com/how-to-build-stellar-client-relationships.html/feed</wfw:commentRss>
		</item>
		<item>
		<title>Business Success is Proportional to Customer Service Actions</title>
		<link>http://www.guneus.com/business-success-is-proportional-to-customer-service-actions.html</link>
		<comments>http://www.guneus.com/business-success-is-proportional-to-customer-service-actions.html#comments</comments>
		<pubDate>Sun, 07 Sep 2008 20:12:02 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service Management]]></category>

		<guid isPermaLink="false">http://www.guneus.com/business-success-is-proportional-to-customer-service-actions.html</guid>
		<description><![CDATA[Business success is always proportional to the actions that you take specific to the purpose of business.  Given that the purpose of business is to attract and maintain customers, how you accomplish this purpose centers around those actions you take to maintain existing customers.  For without existing customers, attracting new customers is much [...]]]></description>
		<wfw:commentRss>http://www.guneus.com/business-success-is-proportional-to-customer-service-actions.html/feed</wfw:commentRss>
		</item>
		<item>
		<title>Customer Service, Italian Style</title>
		<link>http://www.guneus.com/customer-service-italian-style.html</link>
		<comments>http://www.guneus.com/customer-service-italian-style.html#comments</comments>
		<pubDate>Sun, 07 Sep 2008 03:22:00 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service Management]]></category>

		<guid isPermaLink="false">http://www.guneus.com/customer-service-italian-style.html</guid>
		<description><![CDATA[Nowadays, we complain nearly all of the time about how few businesses remember how to provide quality service to their customers.  But a recent trip to Italy not only reminded me that the art of service is not dead, but that providing outstanding service is the key to almost any successful business.  Here [...]]]></description>
		<wfw:commentRss>http://www.guneus.com/customer-service-italian-style.html/feed</wfw:commentRss>
		</item>
		<item>
		<title>Call Center Software -  Your Tool of Choice in Customer Relations</title>
		<link>http://www.guneus.com/call-center-software-your-tool-of-choice-in-customer-relations.html</link>
		<comments>http://www.guneus.com/call-center-software-your-tool-of-choice-in-customer-relations.html#comments</comments>
		<pubDate>Sat, 06 Sep 2008 12:17:06 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service Management]]></category>

		<guid isPermaLink="false">http://www.guneus.com/call-center-software-your-tool-of-choice-in-customer-relations.html</guid>
		<description><![CDATA[The call center represents your first line of communication with customers and potential customers. Whether you choose to outsource this service or to establish an in-company call center, this is one area in which quality is paramount and cannot be compromised. Clients questions and concerns need to be dealt with courteously and effectively, and sales [...]]]></description>
		<wfw:commentRss>http://www.guneus.com/call-center-software-your-tool-of-choice-in-customer-relations.html/feed</wfw:commentRss>
		</item>
		<item>
		<title>Give Your Repeat Customers The VIP Treatment</title>
		<link>http://www.guneus.com/give-your-repeat-customers-the-vip-treatment.html</link>
		<comments>http://www.guneus.com/give-your-repeat-customers-the-vip-treatment.html#comments</comments>
		<pubDate>Fri, 05 Sep 2008 14:02:05 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service Management]]></category>

		<guid isPermaLink="false">http://www.guneus.com/give-your-repeat-customers-the-vip-treatment.html</guid>
		<description><![CDATA[A yogurt manufacturing company has done it differently when it comes to getting their contact information to their target market - instead of color business cards to establish contact with its customers, they stamp &#8220;Let us hear from you&#8221; on the back of their yogurt cartons instead.
The same company also sends out their newsletters and [...]]]></description>
		<wfw:commentRss>http://www.guneus.com/give-your-repeat-customers-the-vip-treatment.html/feed</wfw:commentRss>
		</item>
		<item>
		<title>&#34;Outstanding S-E-R-V-I-C-E&#34;:   Do You Know What It Means to Your Clients?</title>
		<link>http://www.guneus.com/outstanding-s-e-r-v-i-c-e-do-you-know-what-it-means-to-your-clients.html</link>
		<comments>http://www.guneus.com/outstanding-s-e-r-v-i-c-e-do-you-know-what-it-means-to-your-clients.html#comments</comments>
		<pubDate>Fri, 05 Sep 2008 12:07:04 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service Management]]></category>

		<guid isPermaLink="false">http://www.guneus.com/outstanding-s-e-r-v-i-c-e-do-you-know-what-it-means-to-your-clients.html</guid>
		<description><![CDATA[When was the last time you experienced good customer service?  I&#8217;m talking about REALLY good
 service, the kind where the person you were dealing with was pleasant and accommodating, and every
 little detail about your entire experience was addressed and handled exactly in the manner that you would have requested it.
Over the past six [...]]]></description>
		<wfw:commentRss>http://www.guneus.com/outstanding-s-e-r-v-i-c-e-do-you-know-what-it-means-to-your-clients.html/feed</wfw:commentRss>
		</item>
		<item>
		<title>Online Call Center Outsourcing Support Services</title>
		<link>http://www.guneus.com/online-call-center-outsourcing-support-services.html</link>
		<comments>http://www.guneus.com/online-call-center-outsourcing-support-services.html#comments</comments>
		<pubDate>Thu, 04 Sep 2008 19:27:02 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service Management]]></category>

		<guid isPermaLink="false">http://www.guneus.com/online-call-center-outsourcing-support-services.html</guid>
		<description><![CDATA[An efficient customer support system plays backbone to the successful functioning of any business. This goes for the small-scale unit as well as the large multinational bank, insurance company, or mail order firm with a large customer base numbering in the thousands or millions. Customer support means that your enquiries are attended to immediately no [...]]]></description>
		<wfw:commentRss>http://www.guneus.com/online-call-center-outsourcing-support-services.html/feed</wfw:commentRss>
		</item>
		<item>
		<title>5 Reasons Why Your Potential Customers/Clients Are Just Not That Into You</title>
		<link>http://www.guneus.com/5-reasons-why-your-potential-customersclients-are-just-not-that-into-you.html</link>
		<comments>http://www.guneus.com/5-reasons-why-your-potential-customersclients-are-just-not-that-into-you.html#comments</comments>
		<pubDate>Thu, 04 Sep 2008 08:02:06 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service Management]]></category>

		<guid isPermaLink="false">http://www.guneus.com/5-reasons-why-your-potential-customersclients-are-just-not-that-into-you.html</guid>
		<description><![CDATA[What gives? You have a stunning website with an audio intro and newsletter sign-up, but no one is buying from you. Maybe youre wasting your time on the wrong target market or maybe you are sending the wrong message to your potential customers/clients.
1.	You give it up too soon and too often.
Do you give away samples, [...]]]></description>
		<wfw:commentRss>http://www.guneus.com/5-reasons-why-your-potential-customersclients-are-just-not-that-into-you.html/feed</wfw:commentRss>
		</item>
		<item>
		<title>Stretching Your Sense of Service</title>
		<link>http://www.guneus.com/stretching-your-sense-of-service.html</link>
		<comments>http://www.guneus.com/stretching-your-sense-of-service.html#comments</comments>
		<pubDate>Thu, 04 Sep 2008 04:41:59 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service Management]]></category>

		<guid isPermaLink="false">http://www.guneus.com/stretching-your-sense-of-service.html</guid>
		<description><![CDATA[How far does your service go? And how much farther can you stretch it?
If you serve customers, do you stretch to do it better every day? Are you eager to learn from colleagues and mentors, seminars, books, websites, and a healthy dose of candid customer feedback?
If you provide internal service, do you reach across functional [...]]]></description>
		<wfw:commentRss>http://www.guneus.com/stretching-your-sense-of-service.html/feed</wfw:commentRss>
		</item>
		<item>
		<title>We Don&#8217;t Need No Stinking CRM Solution</title>
		<link>http://www.guneus.com/we-dont-need-no-stinking-crm-solution.html</link>
		<comments>http://www.guneus.com/we-dont-need-no-stinking-crm-solution.html#comments</comments>
		<pubDate>Thu, 04 Sep 2008 03:37:00 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service Management]]></category>

		<guid isPermaLink="false">http://www.guneus.com/we-dont-need-no-stinking-crm-solution.html</guid>
		<description><![CDATA[Some time ago I was visiting a friend at his company and we got to talking about the software that I was working on. I explained it was a web-based CRM system that could be used by any company (large or small) to help streamline their business. He said to me, &#8220;I don&#8217;t see how [...]]]></description>
		<wfw:commentRss>http://www.guneus.com/we-dont-need-no-stinking-crm-solution.html/feed</wfw:commentRss>
		</item>
		<item>
		<title>Should You Crack the Tough Nuts?</title>
		<link>http://www.guneus.com/should-you-crack-the-tough-nuts.html</link>
		<comments>http://www.guneus.com/should-you-crack-the-tough-nuts.html#comments</comments>
		<pubDate>Wed, 03 Sep 2008 16:57:08 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service Management]]></category>

		<guid isPermaLink="false">http://www.guneus.com/should-you-crack-the-tough-nuts.html</guid>
		<description><![CDATA[Years ago I used to focus on the worst members of the audience. The ones who crossed their arms and legs, never smiled, hardly said a word or took a single note throughout the day. I felt the need to win them over to prove my ability as a speaker and a trainer.
Ive learned something [...]]]></description>
		<wfw:commentRss>http://www.guneus.com/should-you-crack-the-tough-nuts.html/feed</wfw:commentRss>
		</item>
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